The blogs that I always remember are the horror stories and mainstream media swears by “if it bleeds it leads”, so here we go.
I have been thinking what I’ve learned so far on our Work Hubs adventure lately. The things that kept coming back to smack me in the face were what I have not learned so far.
I have not learned how to make a group of people do what I need them to do.
In a coworking space, this consists of things like wash-up, show up to events and obediently tweet that they are having fun, even if they are not.
I have not learned how to get people to provide exactly what they need, reveal what their biggest business challenge is – you know the one that has them wake up in a pool of cold sweat at night.
We have to go to extremes to get the help we really need, even though it is often in the same room as us.
Which seems kind of nuts.
However, I get it.
My Dumb Story
A couple of weeks ago I was at Coworking Europe in Milan where one of the most attended sessions was “coworking fuck-ups” I thought my story was weak and I was just shouting stuff out.
My story felt dumb, awkward and stupid – which of course why it was a fuck up and not a customer success story.
At more than one time in my life I have emailed people a newsletter or a request and then not said anything to them about it.
We might sit down for lunch, meet at the coffee machine every hour and the ONLY thing I want them to do in the world that day is to answer the survey, sign up for the event and bring a friend, or let me know what would help them leap forward in their current project and how I could connect them and, well, er, um… we end up talking about Breaking Bad and our ride to work.
They probably want me to do something too, and just don’t know how to ask.
Or even worse I don’t know how to ask them what they want to ask.
Open and Transparent.
Which leads me to openness and transparency. This is something I am still working to get my head around.
In a coworking space, there is a line between being a TGI Fridays cringe worthy office clown and getting people to connect and share. ‘Doing things to people or making people do things’
As you might expect I lean awkwardly towards the office clown but I am seeking professional help to become more sophisticated.
Openness won the day with Indy Hall when they had an issue with a thief, some members called for CCTV and added security measures, which seems like an obvious move. Instead, they met as a community and decided to work a buddy system which built togetherness and trust within the whole community, not just the people that run the place.
I love this story and we will return to it more deeply in the near future.
Before then enjoy some community engagement below….